High Billing

With reference to my previous report to MTN. I am still appalled at the level of service by the management of the MTN billing department. I have yet to receive a phone to follow up on my request of why I was billed so much for two months in succession. This is a really poor reflection on the service provider I thought was above the rest. I place on record that I will not be paying my MTN contract account at the end of this month (March) until i receive solid proof that bill is correct. The itemized billing I received does not tally to the amount of calls and data usage as per my two billing statements. And my contract is up for renewal and will be cancelled. As a client I am very disgruntled at the fact that this organization has such poor customer service. I will not just sit back and accept that my billing was correct when I was paying an amount of R700 - R800 a month and then it doubles. This is really not on and I would appreciate an urgent response. <br> <br> Below is the response from your company which I think is pathetic.<br> <br> REQ:***<br>