EF
Esme F
1 reviews | Active since Apr 2011
25 May 2015, 12:42
High Bill two months in a row
I think this is the worst cellphone company in the world I have emailed spent hours on the phone and have not had one return message or positive call. My account is over a thousand rand and I have set a limit as per Maude Mmachacha I am 59 years old and I have never paid so much for a cell and two months in a row that I cannot pay my rent. I have contacted MTN have them put a limit on my phone and the treatment I have received trying to follow up on this is just pathetic I even had to sign to approve of the limit being set. I am sorry this company is just the worst !!!!!!
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MTN South Africa's replyOfficial
28 May 2015, 11:25Hello eferri,
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I do understand that this is very frustrating. I have since checked on your account and do pick that you are currently on MY MTN Choice 200min package, on this package in order to monitor usage you will need to have a usage limit set which I do see has been done. Do monitor this and all usage using the *141# or the *141*5# options. Also please follow the link: http://www.mtnblog.co.za/mtnchoice-topup-packages/ for some more information on packages and how to monitor usage.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I do understand that this is very frustrating. I have since checked on your account and do pick that you are currently on MY MTN Choice 200min package, on this package in order to monitor usage you will need to have a usage limit set which I do see has been done. Do monitor this and all usage using the *141# or the *141*5# options. Also please follow the link: http://www.mtnblog.co.za/mtnchoice-topup-packages/ for some more information on packages and how to monitor usage.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
MTN South Africa's reply28 May 2015, 11:25
Official
Hello eferri,
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I do understand that this is very frustrating. I have since checked on your account and do pick that you are currently on MY MTN Choice 200min package, on this package in order to monitor usage you will need to have a usage limit set which I do see has been done. Do monitor this and all usage using the *141# or the *141*5# options. Also please follow the link: http://www.mtnblog.co.za/mtnchoice-topup-packages/ for some more information on packages and how to monitor usage.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I do understand that this is very frustrating. I have since checked on your account and do pick that you are currently on MY MTN Choice 200min package, on this package in order to monitor usage you will need to have a usage limit set which I do see has been done. Do monitor this and all usage using the *141# or the *141*5# options. Also please follow the link: http://www.mtnblog.co.za/mtnchoice-topup-packages/ for some more information on packages and how to monitor usage.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***