aS
amogelang S
1 reviews | Active since Sept 2014
01 Jul 2015, 14:16
high bill still
mtn just debited over R1420 this month, last month it was over R3000 and i do not want to talk about the previous month. i am just about done with mtn. it is really making my blood boi to know there is no one on the other side of 808 to help me understand what is going on. i have other expenses, and i have spent close to R10000 in the last 3 months. no one helps me and i am getting empty promises. i am going to reverse this money tomorrow until i get to speak to an actual person. last month i complained on hellopeter and mtn said they will get back to me...how long must i wait.
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MTN South Africa's replyOfficial
16 Jul 2015, 14:10Hello msnaomi49,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the number provided on your post is allocated 2G data per month. Your total usage for the month of June was 3718.43MB that is a total of 1570.43MB over and above your monthly allocated. Kindly note that the out of bundle rate currently is R0.99 per mb including VAT.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the number provided on your post is allocated 2G data per month. Your total usage for the month of June was 3718.43MB that is a total of 1570.43MB over and above your monthly allocated. Kindly note that the out of bundle rate currently is R0.99 per mb including VAT.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply16 Jul 2015, 14:10
Official
Hello msnaomi49,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the number provided on your post is allocated 2G data per month. Your total usage for the month of June was 3718.43MB that is a total of 1570.43MB over and above your monthly allocated. Kindly note that the out of bundle rate currently is R0.99 per mb including VAT.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the number provided on your post is allocated 2G data per month. Your total usage for the month of June was 3718.43MB that is a total of 1570.43MB over and above your monthly allocated. Kindly note that the out of bundle rate currently is R0.99 per mb including VAT.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,