RJ
Rene J
1 reviews | Active since May 2011
25 Jun 2015, 08:19
High Bill - no one to contact
Good day<br> <br> I received a new bill for +- R4 300. There is no one to contact regarding this bill.Please contact me URGENTLY as I do not have this amount available and need to know what this is for???
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Replies (1)
MTN South Africa's replyOfficial
30 Jun 2015, 12:12Hello Johnsons,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that your billed invoices have increased because of packet switch data calls. Kindly be advised that the data bundle rate increased as of 23rd of April 2015. A billing query requesting for the data charges to be validated has been logged, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that your billed invoices have increased because of packet switch data calls. Kindly be advised that the data bundle rate increased as of 23rd of April 2015. A billing query requesting for the data charges to be validated has been logged, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply30 Jun 2015, 12:12
Official
Hello Johnsons,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that your billed invoices have increased because of packet switch data calls. Kindly be advised that the data bundle rate increased as of 23rd of April 2015. A billing query requesting for the data charges to be validated has been logged, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that your billed invoices have increased because of packet switch data calls. Kindly be advised that the data bundle rate increased as of 23rd of April 2015. A billing query requesting for the data charges to be validated has been logged, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***