NM
Niel M
1 reviews | Active since Sept 2015
01 Oct 2015, 09:11
High account not refunded as promised
MTN said in an earlier report they will refund me for the one month. I cant see the refund anywhere. I also need a full audit on my account for the last 12 months. My account is still over R2500 this month. I always had an account of just over R1000. You are taking money that does not belong to you. If this keeps on happening we will be forced to move all our accounts including the 120 company contracts to a supplier that will not rob us.
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MTN South Africa's replyOfficial
01 Oct 2015, 13:04Hello Tjoka01,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that a credit was passed on the 16-09-2015 and the amount credited subtracted the invoices billed 21-09-2015.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that a credit was passed on the 16-09-2015 and the amount credited subtracted the invoices billed 21-09-2015.
Best regards
Mantoa
REQ:***
MTN South Africa's reply01 Oct 2015, 13:04
Official
Hello Tjoka01,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that a credit was passed on the 16-09-2015 and the amount credited subtracted the invoices billed 21-09-2015.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that a credit was passed on the 16-09-2015 and the amount credited subtracted the invoices billed 21-09-2015.
Best regards
Mantoa
REQ:***