SL
Solette L
1 reviews | Active since Apr 2012
13 Jul 2015, 15:07
high account
I just received a phone call from a lawyer firm about my R14 000 MTN account. I'm still waiting for MTN to proof that the account is mine. I told you that I'm not paying this account untill you can provide me with proof that the sudden rise in my account is mine, like a stated in my previous report. I did sent the email to coverage with no reply. No one came to test or phone and my MTN cellphone sim card hasn't been in my phone ever since the whole ordeal so how did it get to R14 000? still no answer no accounts no proof no nothing, what do you expect that I'm just going to pay someone else phone account also.
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MTN South Africa's replyOfficial
29 Jul 2015, 10:31Hello lombardsa,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have tried contacting you today without any luck.
According to our records,there are two lines on your name which have been in use until March 2015. The last payment received was R200.00 in April 2015. The amount to you by the attorneys is for the remaining months of the contract. For information regarding this matter you may contact our offices directly by dialing 808 from your MTN number or 083 1 808 from any other number and requesting to speak to our legal team.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have tried contacting you today without any luck.
According to our records,there are two lines on your name which have been in use until March 2015. The last payment received was R200.00 in April 2015. The amount to you by the attorneys is for the remaining months of the contract. For information regarding this matter you may contact our offices directly by dialing 808 from your MTN number or 083 1 808 from any other number and requesting to speak to our legal team.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply29 Jul 2015, 10:31
Official
Hello lombardsa,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have tried contacting you today without any luck.
According to our records,there are two lines on your name which have been in use until March 2015. The last payment received was R200.00 in April 2015. The amount to you by the attorneys is for the remaining months of the contract. For information regarding this matter you may contact our offices directly by dialing 808 from your MTN number or 083 1 808 from any other number and requesting to speak to our legal team.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have tried contacting you today without any luck.
According to our records,there are two lines on your name which have been in use until March 2015. The last payment received was R200.00 in April 2015. The amount to you by the attorneys is for the remaining months of the contract. For information regarding this matter you may contact our offices directly by dialing 808 from your MTN number or 083 1 808 from any other number and requesting to speak to our legal team.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,