JH
Janet Heathcote-Hacker
1 reviews | Active since Oct 2016
24 Apr 2018, 06:02
Hiding something?
Despite dozens of requests, over many years, MTN still fail to send me a monthly statement of my account! After each request (in person at their offices, via email, telephonically, etc) I am assured - promised - that I will now receive a regular statement. Nothing comes!!!!!
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
24 Apr 2018, 10:24Good day Janet,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly advise which delivery method that you choose to receive (eg, e mail, post, MMS). We will then update our system so that you may start receiving your statements. You may also use the MyMTN app found on any app store.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply24 Apr 2018, 10:24
Official
Good day Janet,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly advise which delivery method that you choose to receive (eg, e mail, post, MMS). We will then update our system so that you may start receiving your statements. You may also use the MyMTN app found on any app store.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
JH
Janet Heathcote-Hacker's updateReviewer Update
24 Apr 2018, 11:24Please email my statements to me on ***, starting with the current one immediately please.
JH
Janet Heathcote-Hacker's update24 Apr 2018, 11:24
Reviewer Update
Please email my statements to me on ***, starting with the current one immediately please.
JH
Janet Heathcote-Hacker's updateReviewer Update
04 Jun 2018, 13:17Why am I not surprised that I have STILL NOT received a statement?!?
This is how it has been for the past 10 years!
What do I have to do to get a statement?????
JH
Janet Heathcote-Hacker's update04 Jun 2018, 13:17
Reviewer Update
Why am I not surprised that I have STILL NOT received a statement?!?
This is how it has been for the past 10 years!
What do I have to do to get a statement?????