1 reviews | Active since May 2015
Hidden costs! No choice!
I renewed my contract at MTN Brits for a new cellphone! Everything was explained, the upgrade fee subscriptions cost and new contract fee. After five days I received an sms that I have been upgraded. Another sms : You have been allocated with 200 anytime minutes. Went to MTN shop??? This is Pro Rata Airtime allocated to me that I did NOT approve! And Have to pay extra on top of the new contract. This is decided by billing and I don't have a say if I want it or not. Data and/or Airtime will be allocated to you if you approve or not and you will be liable for what you get. No discussion. !! No one told me that Pro rata Airtime and or Data wil be given and how much. So the surprise is on me when I receive my bill. I am informed that I yust need to pay and cannot change a thing. This is no good. A customer for 11 years and not Happy at all.
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our conversation, the invoice in question is for the May invoice which h as not yet been finalised. Please contact our offices after the 26 May to enquire the invoice that you will receive.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our conversation, the invoice in question is for the May invoice which h as not yet been finalised. Please contact our offices after the 26 May to enquire the invoice that you will receive.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,