TK
Tasneem K
1 reviews | Active since Apr 2015
21 Apr 2015, 20:43
Hidden Costs
I had a nashua mobile contract which was taken over by MTN. For the 4 years with Nashua I never had any billing issues. However with MTN I am having endless issues. My bill fluctuates each month, dont receive my itemised billing.After upgrading after 20 month (which i told i could do) and changing a package I am now being billed a additional R288 per month which i am told is a promo fee for 24 months!!!I was never told about this, otherwise I would have not upgraded to my specific handset.I have emailed Tokai branch for a copy of this agreement and where it stated this, but no response.I have tried calling them for a week now and there number jst rings.The Tokai centre management advised I am nt the first to complain.They went to the store to get am email where I can mail them to.I mailed customer service aswell or advised of my billing and I requested a copy of the contract too...still waiting.can someone please get back to me asap to resolve this.
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MTN South Africa's replyOfficial
06 May 2015, 10:54Hello tkatsen,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that our records show that you did an upgrade on the 14th of February 2015. The package that was taken on upgrade is for R679 per month for 24 months. On your statement the amount of R679 is broken down as follows; MTN 350 TopUp Subs Fee R307.02 excluding VAT (R350 including VAT) and Promo Service Fee R288.60 excluding VAT (R329 including VAT).
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that our records show that you did an upgrade on the 14th of February 2015. The package that was taken on upgrade is for R679 per month for 24 months. On your statement the amount of R679 is broken down as follows; MTN 350 TopUp Subs Fee R307.02 excluding VAT (R350 including VAT) and Promo Service Fee R288.60 excluding VAT (R329 including VAT).
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply06 May 2015, 10:54
Official
Hello tkatsen,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that our records show that you did an upgrade on the 14th of February 2015. The package that was taken on upgrade is for R679 per month for 24 months. On your statement the amount of R679 is broken down as follows; MTN 350 TopUp Subs Fee R307.02 excluding VAT (R350 including VAT) and Promo Service Fee R288.60 excluding VAT (R329 including VAT).
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that our records show that you did an upgrade on the 14th of February 2015. The package that was taken on upgrade is for R679 per month for 24 months. On your statement the amount of R679 is broken down as follows; MTN 350 TopUp Subs Fee R307.02 excluding VAT (R350 including VAT) and Promo Service Fee R288.60 excluding VAT (R329 including VAT).
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,