Hi! I'm Thulile Shangase

Hi! I'm Thulile Shangase. I have a problem with a service provider mtn. I took renewed my contract with mtn in January, while having another existing contract. I was happy paying for my two contracts. Suddenly in September I was billed for an editional contract. I contacted mtn a number of times calling the call center but no one seem to have any idea since they was no details of the contract. I was told to submit an affidavit of which I emailed the required documents. When I did the follow up today the 15/10/2021, after receiving my billing from mtn of the amount of 3 contracts, I cantacted the mtn call center and was told by the first agent that the response was that they was no *****, I dropped the call and call again the other agent said the ***** department has not responded of which it did not make any sense as to why the same system is giving two different response. I want mtn to act on the matter and give me the answers that I need as well as the information that they are withhelding to me such as the contract documents that they are refusing to email to me.