HERO TO ZERO

<p>Where do I even start?</p> <p>On the 22th April 2016 I sent through my documents (insurance claim form) and query to the relevant insurance claim address. I then got a response (automated mail) with a reference number.</p> <p>Can you believe I had to follow up with MTN insurance myself, I eventually was able to be put through to insurance on the 03 June 2016? (SIX WEEKS LATER). We arranged to have my phone picked up and a loan phone to be given to me for the duration in which my phone will be booked in. The lady from RAM Couriers came to our offices to pick up the phone her name is Rachel. When I got to her she was on the phone (personal call) she didn’t even bother to show me where to sign etc., she kept on pointing her finger to show me where I was meant to sign while she continued with her conversation.</p> <p>She in fact saw a colleague of mine as well and neglected to advise her to take her sim out of her phone, my colleague proceeded to give her her phone only to find she should take the sim out.</p> <p>Anyway… back to my story</p> <p>The loan phone that was given to me is unable to connect I struggle to make a simple call to my loved ones, no one is able to get a hold of me. What is the point to a loan phone that doesn’t function?</p> <p>I am really upset, and irritated at the incompetence.</p> <p>I’ve gotten to a point where I’m so fed up with MTN. GONE ARE THOSE DAYS WHEN mtn WAS A HERO BRAND ALL YOU ARE NOW IS ZERO!!!!!!!!!!!</p> <p> </p>