Here's a simplified version: Subject: Issue with MTN Pocket Router Sim Card Dear MTN, I'm writing to express my frustration with an issue I've been experiencing with my MTN pocket router Sim card

Here's a simplified version: Subject: Issue with MTN Pocket Router Sim Card Dear MTN, I'm writing to express my frustration with an issue I've been experiencing with my MTN pocket router Sim card. I loaded R300 airtime on November 28th, converted it to data, but the Sim card isn't working, showing "no internet connection" despite having data. Despite multiple calls and a visit to an MTN store, the issue persists. I've been advised to escalate the matter, but I'm not satisfied with the proposed R150 goodwill gesture and no refund. I want my R300 refunded. My details: - Sim card number: *** - Date of airtime load: November 28 - Router: MTN pocket router My phone number *** I look forward to a resolution. Sincerely, Thobile