Here we go again!!!!! 3rd contract to cancel, 3rd hissy fit!!!!
<p>After successfully cancelling a contract on a tablet that I am not using, the debit order went off once again!!! </p> <p> </p> <p>This is the 3rd number I was trying to cancel at MTN because of their lack of professionalism and horrible service. </p> <p> </p> <p>After phoning; holding the line for quite some time (because their system is slow), I was reassured that the number would now be cancelled. This is absolute *******!!!! Why do I need to get worked up everytime I request something from this terrible company???</p> <p> </p> <p>There is no manager who you can speak to. There is not someone in their cancelling of contracts department ( as the customer care lady said they could only be reached via mail requests )</p> <p> </p> <p>How can a big business like MTN be running like this?? People at MTN arent doing their jobs. Its a circus!!! </p> <p> </p> <p>How many people actually check their bank statements to see whether these cancelled contracts have really been cancelled????</p> <p> </p> <p>After asking the customer care lady if I'd be contacted by a manager or anyone to inform me that the refund has been made for the debit order that went off once again, and the successful cancelation of this number, i was told, a THAT I HAVE TO PHONE AGAIN IN 24HOURS!!!! </p> <p> </p> <p>NOW THATS WHAT I CALL POOR SERVICE FROM A COMPANY!!!! U *****ED UP AND U DONT EVEN HAVE THE DECENCY TO CONTACT ME!!!</p> <p> </p> <p>I am officially done with MTN. I will be changing all my pay as u go numbers to other companies!!!</p> <p> </p> <p>I also published the complaint on their Facebook page, but obviously the world wont see it..... </p> <p> </p> <p> </p> <p> </p> <p> </p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
