AR
Angelique R
1 reviews | Active since Dec 2014
29 May 2015, 09:28
Here we go again...
I have now given MTN a week to resolve their poor billing and still nothing is happening!!<br> <br> So, my line has been suspended since 25/05/2015. I Received my statement which showed my credit of R1641.26. Then it shows me 2 debits:<br> OP/C448903 DN448094 R2098.98 --- What on earth is this for??<br> and then my contract which is usually R229.00pm is now showing at R233.43.<br> <br> Why is there an increase without letting me know??? I am now R691.15 outstanding. I want an answer or I will just not pay until MTN wakes up and tells me what is happening and where my credit is? What is the R2098.98 for???<br> <br> MTN Responds to my complaint with the below:<br> \Hello AngeliqueR
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MTN South Africa's replyOfficial
07 Jun 2015, 13:23Hello AngeliqueR,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the amount due is R 691.15 then a payment of R2098.98 was made into your account incorrectly and we had to reversed.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the amount due is R 691.15 then a payment of R2098.98 was made into your account incorrectly and we had to reversed.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply07 Jun 2015, 13:23
Official
Hello AngeliqueR,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the amount due is R 691.15 then a payment of R2098.98 was made into your account incorrectly and we had to reversed.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the amount due is R 691.15 then a payment of R2098.98 was made into your account incorrectly and we had to reversed.
Best regards
Mantoa
REQ:***
Best regards,