Here we go Again ...

Ok, I was not to happy with MTN and migrated my expired contract to prepaid about a month ago. Then I saw a nice special and thought lets try them again .... I went to the Queenswood MTN branch and worked with Victor there, he seemed to be on the ball and kept contact with me so I was very impressed ... Now, the problem is, my number that was on contract is a 082 number, it was transferred to MTN when we took out the contract and it was migrated to prepaid when the contract expired. Now suddenly, they can not migrate the number back to the new contract because it has a block of some sort. I travelled to the store more than once my phone is there but I can not pick it up because of the block. This was reported on the 15th already and nothing happens still? Hopefully someone sees this and helps me because the service is going down hill again ....