MB
Motlhatlhosi B
1 reviews | Active since Jan 2012
16 Apr 2015, 13:38
Helpline (808)
Hi,I tried many times to call 808 looking for help but looks like this line is not working, I understand that MTN have high volume of calls but what I don't understand is why should my call be dropped while I am still waiting for a consultant..I call this help line from 12:00 until I decided to complain about this. I only wanted simple thing to serve a notice that I want to cancel my contract as it end on this month April 2015. No one could help me to do so. I hope this message will be much quicker than email and phone call.<br> <br> Thanks<br> Motlhatlhosi
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
29 Apr 2015, 17:05Hello Oarabile,
Thank you for bringing this matter to our attention.
808 has been experiencing high call volumes. We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to cancel the contract.
According to the investigation on your account. The matter has been attended too on the 28-04-2015. Your number has been migrated from contract to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for bringing this matter to our attention.
808 has been experiencing high call volumes. We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to cancel the contract.
According to the investigation on your account. The matter has been attended too on the 28-04-2015. Your number has been migrated from contract to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply29 Apr 2015, 17:05
Official
Hello Oarabile,
Thank you for bringing this matter to our attention.
808 has been experiencing high call volumes. We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to cancel the contract.
According to the investigation on your account. The matter has been attended too on the 28-04-2015. Your number has been migrated from contract to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for bringing this matter to our attention.
808 has been experiencing high call volumes. We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to cancel the contract.
According to the investigation on your account. The matter has been attended too on the 28-04-2015. Your number has been migrated from contract to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,