Helpless

Good day MTN. Last year one of my two numbers was up for an upgrade. Some lady called me with an offer I couldn't refuse which was a Hisense fone for R79 a month. I agreed to proceed with the upgrade and told her I don't have my ID because it was lost at the time and she assured me it will be fine to just produce a certified copy of my ID to your courier service of choice which is DSV. A week later I received a call from DSV saying my fone arrived but a certified copy of my ID won't work and I said in that case they must send the fone back which they did but now for more than a year I've been paying for a fone which I don't have. I've sent mails and made so many calls but no one could help me. One of your employees advised me to state my case here. I now have a valid SA ID.