BL
Barbara L
1 reviews | Active since Dec 2010
31 Jan 2020, 12:17
Helping over and above
Miss Kamogelo at retentions assisting over and above and the phone dropped and she even came back to me and inform me what my situation is now. Thank you for your help and also coming back to me even when the phone dropped.
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
31 Jan 2020, 13:20Thank you for your post.
Thank you so very much for your post, complimenting Miss Kamogelo service and efforts. We express our sincere appreciation for the time that you took to let us know that she is doing a great job. I will be sure to pass along your kind words as it helps when we know that we have truly made a difference to those we serve each and every day.
Kind Regards,
Alice van der Merwe
MTN
Thank you so very much for your post, complimenting Miss Kamogelo service and efforts. We express our sincere appreciation for the time that you took to let us know that she is doing a great job. I will be sure to pass along your kind words as it helps when we know that we have truly made a difference to those we serve each and every day.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply31 Jan 2020, 13:20
Official
Thank you for your post.
Thank you so very much for your post, complimenting Miss Kamogelo service and efforts. We express our sincere appreciation for the time that you took to let us know that she is doing a great job. I will be sure to pass along your kind words as it helps when we know that we have truly made a difference to those we serve each and every day.
Kind Regards,
Alice van der Merwe
MTN
Thank you so very much for your post, complimenting Miss Kamogelo service and efforts. We express our sincere appreciation for the time that you took to let us know that she is doing a great job. I will be sure to pass along your kind words as it helps when we know that we have truly made a difference to those we serve each and every day.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
BL
Barbara L's updateReviewer Update
01 Feb 2020, 15:17Worst service ever i was so happy for that lady to assist and help me but now i am so negative and irritated with mtn. On the first app of mtn it showed i can upgrade on the 31/01/2020 went to the shop they informed no it's not correct i must come on the 1/02/2020, so i phoned customer care they informed me no my upgrade dates is the 02/02/2020 so i asked if i can speak to somebody at rentention which the lady informed me that my sim is disconnected and i informed her but i am speaking from my sim. So she did some research and my phoned drop and she phoned me back and informed me everything is sorted you can go on the 01/02/2020 and upgrade. So i went back to the store the guy informed me yes you can upgrade but you are now migrated to the knew system and they don't have the new system so once again i left with no satisfaction. Went to the next Mtn shop waited more than hour to be helped. At long last it was ny turn got to the lady she also struggled and opened new system went in said upgrading there it says i am now not able to upgrade if i want to upgrade i must pay a penalty fee of 635 rands. I said but this is very unfair because i was phoned and informed i can upgrade spending time at different shops and now this. So i left and then went back and say okay i will pay that fee even though i now have been inconvenient because of there new system. Now we are busy with the new system and with there special deal now the special is not loaded on the new system so yet again nothing can be done. They say #skawara but i think i must worrie. Is this the place that i have supported for more than 15 years with never missed a payment, they never had to ask for their money ones in their lives. Do i really still want to be with them if they treat me like this. I spend 4 hours at there shop still leaving with nothing. This was my worst experience ever with Mtn.
BL
Barbara L's update01 Feb 2020, 15:17
Reviewer Update
Worst service ever i was so happy for that lady to assist and help me but now i am so negative and irritated with mtn. On the first app of mtn it showed i can upgrade on the 31/01/2020 went to the shop they informed no it's not correct i must come on the 1/02/2020, so i phoned customer care they informed me no my upgrade dates is the 02/02/2020 so i asked if i can speak to somebody at rentention which the lady informed me that my sim is disconnected and i informed her but i am speaking from my sim. So she did some research and my phoned drop and she phoned me back and informed me everything is sorted you can go on the 01/02/2020 and upgrade. So i went back to the store the guy informed me yes you can upgrade but you are now migrated to the knew system and they don't have the new system so once again i left with no satisfaction. Went to the next Mtn shop waited more than hour to be helped. At long last it was ny turn got to the lady she also struggled and opened new system went in said upgrading there it says i am now not able to upgrade if i want to upgrade i must pay a penalty fee of 635 rands. I said but this is very unfair because i was phoned and informed i can upgrade spending time at different shops and now this. So i left and then went back and say okay i will pay that fee even though i now have been inconvenient because of there new system. Now we are busy with the new system and with there special deal now the special is not loaded on the new system so yet again nothing can be done. They say #skawara but i think i must worrie. Is this the place that i have supported for more than 15 years with never missed a payment, they never had to ask for their money ones in their lives. Do i really still want to be with them if they treat me like this. I spend 4 hours at there shop still leaving with nothing. This was my worst experience ever with Mtn.