Helpful, Courtious and Truly went the Extra Mile

On Friday afternoon, I was forced to travel 50km to their shop and 50km back with regard to the new contract which I took out when another business called me on 13th September 2017 about. It was a great deal but proved to be "too good to be true" in the end.

I arrived at MTN Herm**** around 3pm and the lady in the shop looked up so I went straight too her. I explained that I had taken out this contract with MTN and that I needed to have the sim card ported before it could be activated because this had not been done by the other business at time of sale. (This was just as well because otherwise I would have been without any cellphone service for 2 weeks while waiting for the phones and sims to be delivered to me).

Anyway, on finding out that MTN could not load my data and airtime on one sim card because the never have this on offer, (this was the first time that I had ever heard about this), I then needed to cancel the contract since this does not suit my need for simplicity.

Long story short, this lady not only made all the necessary calls from her phone but also gave me excellent tips on what to say when it was apparent that I was put through to the original company who dealt with the contract. In addition, she made it very clear to the original person who told her that I would have to go to the nearest MTN Direct Store in order to cancel the contract in person that it was a 2 hour drive for me to do that. A total of 122kms from my home there and 122kms back and 122kms roundtrip from their shop.

I would like to thank her from the bottom of my heart and the next time I am in that area, which is probably only at the end of October 2017, I will be popping in to thank her in person! Hats off to her!