AH
Allie H
1 reviews | Active since Sept 2015
28 Sept 2015, 12:56
HELP: MTN handed me over for a R150.00
HI<br> <br> MTN handed my account over for a R150.00. which was the final payment on a closed account. I went to MTN and paid this R150.00 so many times to have this sorted out but still no joy. <br> <br> The service is shocking, they never had the decency to contact me first before doing this. <br> <br> I want this sorted out and for some reason they wont give me MTN legals contact number<br> <br> Regards,<br> Allie
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MTN South Africa's replyOfficial
28 Sept 2015, 16:09Hello allie.hartley,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply28 Sept 2015, 16:09
Official
Hello allie.hartley,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***