Help Me Reactivate SuperFlex

have been unable to make my MTN SuperFlex payment for more than a week, despite trying every possible channel. I attempted payment through the MTN website and app (both failed), and I even went to an MTN store, where I was told they cannot assist and that I must call 135. When I called 135 today at 12:02, the experience was completely unacceptable. The agent:

Referred me back to the website without assisting Could not guide me through the process when I asked for help Said his own contract type means he “knows nothing about SuperFlex” Claimed he would speak to a supervisor who then refused to come to the phone Refused to give me his name Refused to give me a reference number Ultimately refused to help me at all

I am shocked that after a full week of trying to resolve this, MTN still cannot assist me with a simple SuperFlex payment or provide competent customer service. I request:

That MTN listens to the call recording from 12:02 today and confirms whether they believe this behaviour is acceptable. Confirmation of what action MTN plans to take regarding the agent’s conduct. Immediate assistance to reactivate and process payment for my SuperFlex account.

This has caused unnecessary stress and wasted time. I need this resolved urgently.