JB
Jennifer B
1 reviews | Active since Dec 2015
27 Jan 2016, 11:22
Help me end my contract please
My 2 year contract expired with Mtn on the 29th December. I duly went into Tygervalley to cancel it and they told me I could only come in on the 29th or later to cancel it which I duly did. I was once again credited with internet time on the 20th January, 2016 and on phoning their 808 number was told I cannot cancel a contract until the arrears are paid in full. I am so confused as it is on a debit order and so they could just issue a final account ? I am so tired of fighting with Mtn can somebody please help!
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MTN South Africa's replyOfficial
28 Jan 2016, 10:31Hello JennyBrigden,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our Cancellation division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our Cancellation division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply28 Jan 2016, 10:31
Official
Hello JennyBrigden,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our Cancellation division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our Cancellation division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***