:( :( HELP !!!!!!!! ???????

I HAVE BEEN WAITING FOR A URL REPORT FROM MTN FOR THE LAST TWO WEEKS NOW , WHEN WILL I EVER RECEIVE THIS REPORT , CAN SOMEONE PLEASE ASSIST ME , THEY SEND ME A EMAIL WITH A Trouble Ticket#: *** AND SAID THAT I SHOULD Please call after three working days , I HAVE CALLED AND CUSTOMER SERVICE TOLD ME THAT I NEED TO UPDATE MY EMAIL ADDRESS WITH THEM , THAT IS WHY I DID NOT RECEIVED THE URL REPORT , AND SO I DID UPDATE MY EMAIL WITH THEM BUT STILL HAVE NOT RECEIVED ANYTHING , PLEASE HELP , MY DATA IS GONE IN TO THIN AIR WITHIN A DAY . I NEED TO CHECK WHAT HAPPEN ? SOMEONE,ANYONE FROM MTN PLEASE HELP ME ?