LB
Lucinda B
1 reviews | Active since Jun 2015
30 Jun 2015, 20:45
HELP
On the morning in question 29th May 2015 MTN debated my account of R3807.40c my contract is for R750.00pcm, shocked I phoned the bank had the transaction reverends and went strait to my MTN branch at Longbeach Mall, where I was informed about the strike! we looked at my account and my usage for data was exorbitant and in the last 24months had never been high before as well as a content service which was attached to my account I knew nothing about. Due to the call centre being on strike all I was able to do was fill out a USD however it has been several weeks and now my cell phone has been blocked and I am unable to use my phone and the bill is just adding up. my phone is attached to my business web site, I am self-employed and this is just a disaster. I attempted to get a pay as you go MTN sim until the matter can be resolved but no one has any as a result of the strike. I'm very angry at the level of service and the inconvenience I have had to endure as a result of this. I now face the problem of my credit rating being affected as a result of this :-( not happy and have no one to help me address the issue. UNACEPTABLE!!!
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MTN South Africa's replyOfficial
02 May 2023, 21:58Hello lucy lu,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the charges were incurred on your data sim, you used a total of 3557.13MB of data which exceeded your 1Gb monthly provisioning. Also note that the content charges are third party subscriptions.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP's (Wireless Application Service Providers), and acts as an \enabler\" to the WASP's by making the network platform available and providing a payment gateway.
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the charges were incurred on your data sim, you used a total of 3557.13MB of data which exceeded your 1Gb monthly provisioning. Also note that the content charges are third party subscriptions.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP's (Wireless Application Service Providers), and acts as an \enabler\" to the WASP's by making the network platform available and providing a payment gateway.
Best regards,
MTN South Africa's reply02 May 2023, 21:58
Official
Hello lucy lu,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the charges were incurred on your data sim, you used a total of 3557.13MB of data which exceeded your 1Gb monthly provisioning. Also note that the content charges are third party subscriptions.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP's (Wireless Application Service Providers), and acts as an \enabler\" to the WASP's by making the network platform available and providing a payment gateway.
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the charges were incurred on your data sim, you used a total of 3557.13MB of data which exceeded your 1Gb monthly provisioning. Also note that the content charges are third party subscriptions.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP's (Wireless Application Service Providers), and acts as an \enabler\" to the WASP's by making the network platform available and providing a payment gateway.
Best regards,