Hello Peter!? HELLO MTN

I was subjected to hate speech based on saxual orientation at MTN Joseph Lister street Roodepoort. The consultant was Ben.

The branch supervisor and Gugu assured me that the matter would be attended to yesterday, September.

Even Hello Peter removed my complaint without following their rules. They could not clarify why they removed my complaint and blocked my emails.

This is a **violation of MTN’s customer service, anti-**************, and workplace conduct policies**, and potentially of South African law.

Here’s the breakdown:

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### **1. Harassment & Hate Speech**

The consultant reportedly:

* Made derogatory, religion-based comments about the customer’s ***ual orientation. * Shouted at the customer and used abusive language.

This constitutes **harassment** and could amount to **hate speech** under South Africa’s **Promotion of Equality and Prevention of Unfair ************** Act (PEPUDA)**, which prohibits ************** or hate speech on the basis of ***ual orientation.

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### **2. ************** Based on ***ual Orientation**

South Africa’s Constitution explicitly protects against unfair **************, including on the grounds of *****ual orientation**. A service provider refusing to treat a customer with dignity on this basis would be in breach of:

* **Section 9 of the Constitution (Equality Clause) Consumer Protection Act (CPA), which ensures fair and non-discriminatory treatment by service providers.

3. Breach of MTN’s Code of Conduct Most corporate codes of conduct (including MTN’s published ethics framework) require: * Respectful treatment of customers. * Prohibition of harassment, abuse, or ************** by staff. The consultant’s actions — shouting, making moral/religious judgments, and dismissing complaints — violate these principles.

4. Failure to Address Complaint

The reviewer says management promised to follow up but “nothing has been done.” This is a service recovery failure and violates the CPA’s right to fair and timely resolution of complaints.