Hello Peter

My problem/issue with MTN started when I took contract phone in 2023.Our agreement was that they would do debit order for payment.All went ok up until by November 2024 November & December (they didn't deduct the money). They then locked my SIM card (without notifying me about anything). Seeing that my phone wasn't working,I went to the nearest Mtn shop for assistance.They told me that the reason is because I wasn't paying for the phone anymore.I asked what happened about the agreement of doing debit order.The answer said they didn't get the money, reason being it didn't go through.I asked they didn't let me know about that, they said they tried communicating with me using Mtn app (which I don't have and I know nothing about that Mtn app) Then they referred me to billing department, I called that department, they also didn't help saying I better send an email to Back Office Support Group..I did that.I explained everything then lady I was talking said they changed my payment to cash payment (I wasn't notified about that as well) Then that lady never continued communicating with me when I asked why do I have to pay for arrears that were not caused by me.Im not the reason or cause for anything that happened.After seeing that she's ignoring me , I later asked her to get someone else who could communicate with me.Still she never responded.Tha was last month (April) Same month on the 17th I saw a message that Mtn attempted to get money from my account (I was surprised why on that date cause I get paid on the 25th) Unfortunately there was no funds.Then on the 25 th they got the money.but then I wasn't changed to debit order again.As a result ,I m not happy with the way they do things to me as their customer!