WO
Wessel O
1 reviews | Active since May 2018
04 Oct 2025, 17:05
Hello!! MTN
I complained to MTN on 15 September 2025 about a "service charge" of now over R900 and the matter has. not been solved, actually I have been ignored. I was phoned to "upgrade" my contract and since then it has been a disaster. I went into MTN at Clearwater and was assured that the matter will be "sorted" just to find out that an amount of over R900 was deducted from me account. I was not informed when I was told to "upgrade" about any service charge and I insist that MTN refund me immediately.
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Wessel O's updateReviewer Update
07 Oct 2025, 06:53At last MTN responded to me writing: Alice from *** wrote that "As per the sales team you have been contacted...." I asked for a copy of the email - it doesn't exist. Still no refund and no explanation why they took over R900 after all their promises of an "upgrade".
WO
Wessel O's update07 Oct 2025, 06:53
Reviewer Update
At last MTN responded to me writing: Alice from *** wrote that "As per the sales team you have been contacted...." I asked for a copy of the email - it doesn't exist. Still no refund and no explanation why they took over R900 after all their promises of an "upgrade".