NT
Nozipho T
1 reviews | Active since Mar 2019
17 Mar 2019, 11:41
Hellish MTN contract sim swaps!
I have been having trouble with a sim swap for the past 2 weeks now. I’m being thrown around like a yo-yo and I still have to pay a bill at the end of the month. MTN your service is terrible and I am losing business and clients thanks to your incompetence. I’ve been going up and down now to the shop and they can’t help me. I have emailed you and you bounce me around different agents who keep asking me the same questions. I call your service Centre “champions” who tell me a whole load of nonsense i.e. they can’t help me. Why are they service champs if they can’t help. I paid R115 for a re connection fee and am still not connected!
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Replies (2)
MTN South Africa's replyOfficial
18 Mar 2019, 14:48Good day Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred. We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman Complaints Management team
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,
MTN South Africa's reply18 Mar 2019, 14:48
Official
Good day Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred. We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman Complaints Management team
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,
NT
Nozipho T's updateReviewer Update
19 Mar 2019, 18:18And yet still you’ve done nothing, MTN Kollonade doesn’t answer my calls anymore, the call Centre puts me on hold. Is this how you treat individual customers and I’ve never defaulted on a payment!
NT
Nozipho T's update19 Mar 2019, 18:18
Reviewer Update
And yet still you’ve done nothing, MTN Kollonade doesn’t answer my calls anymore, the call Centre puts me on hold. Is this how you treat individual customers and I’ve never defaulted on a payment!