Held to random by MTN , apparently a contract is NOT a contract!!

If there was a minus -100 star scoring I would put that rating to reflect my disdain.

My mom and I took out a cellphone contract together on the same date , same account number.

Due to the terrible service , constant payment issues we refused to renew our contract for another 2 year cycle.

Our contract clearly indicates the termination date and the terms and conditions attached to it. So we followed procedure ; Letter formalising our cancellation with all the details sent ON the date listed when we could terminate the contract. Followed by going to a store and processing the cancellation in person as well.

When getting to the store , we were advised only ONE of the units could be cancelled and the other unit only could be cancelled 6 months later, based what was loaded on the system. (I was advised by the consultant from the customer care line while at the store that this error was DUE to a consultant loading the incorrect information and we were to resend the physical contact to them - which we did at the store ) The physical signed contract of BOTH units on the exact same date apparently is not sufficient and that what is loaded on the MTN system trumps a contract!

I have since the 23.08.2019 Contacted MTN's :Customer care ( not even remotely anything reflecting CARE for their customer ) , retention , DICqueries, direct consultants and complaints department, RE- Explained and reattaching my contract clearly stipulating the the termination date. I have over 40 emails to date.

I had several consultant reply in the beginning, repeating the same thing - you can only cancel your contact in January 2020 - ignoring my email correspondence , ignoring the contract. To the point now that for the last 2 weeks I have resent my email with attachments and I am IGNORED. I received read a replies and have the proof thereof .

The resolution I wanted ( and am still owed) is that my contract is cancelled, I keep my number which I have had for years and continue on a prepaid basis.

However 2 days ago my account was suspended and now I have NO access to my phone or telephone number .

I am forced to go purchase another sim card , migrate my contracts , update all my details across all areas of my life with my new number backdating about 8 years!!!!

This is an extreme inconvenience , not too mention that NOW my name is listed as a non payer and reflecting negatively on my credit record.

All the above is absolutely distasteful , ******* and there has been absolutely NO assistance to resolve this issues considering that this issue is the direct fault of the consultant who entered the information onto the MTN system POST the contract being printed and signed by us.

I am going to peruse this legally and if this continues will request damages.

I have contacted the NCC as well.

Utterly disgusted in the treatment and absolute lack of service delivery and being held to the error that this supplier made and NOT ME.

REF number to my endless complaint. 194268 & 703137