Held hostage by MTN

<p>I feel like I am being held hostage by MTN. A while back they deducted in the order of R20 000 from my account because a Top Up account I had with them was changed to an open unded contract. Despite numerous hours on the phone and email with customer service they couldnt get as far as finding a signed copy of the contract that allowed them to make such deductions from my account, nor could they stop these data deductions. After this had gone on for a couple of months I finally cut up the sim card. Now I have waited for the contract term to run out in order to cancel it and move to Vodacom. </p> <p> </p> <p>Guess what? I cannot get this contract cancelled. I went in to the store at the beginning of the year to have it cancelled, and was told it has been done, however the debit order is still going off. I went in to a store again and was told they cant help I need to call 808. I called 808 today, and they say they have to put me through to retentions. Ironically the people who should resolve your problems to retain you as a client dont pick up their phones. After 5 minutes of ringing I just gave up. </p> <p> </p> <p>So MTN provides bad service, I feel like they ****** me, but I cant get them to stop this contract and stop debiting from my account. Surely this cant be lawful.</p>