BA
Brandon A
1 reviews | Active since Jun 2015
02 Jun 2015, 18:00
Held hostage and unable to convert contract
I do understand that the company has an ongoing strike but I have been unable to convert my existing account to Pay as you go for months.<br> <br> I have been attempting and waiting for a call since February 2015. Now because I do not want my credit record to be impacted I cannot return their Debit order. So month after month I am forced into a paid off contract. I do not even get the benefit of a free handset.<br> <br> This is extremely frustrating. A complaint has been logged on 04/05/2015 already and that was before the start of the strike. Case #***4.<br> <br> Insult to injury the call centre is closed and now I cannot even reach the company.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
09 Jun 2015, 10:08Hello babrahams101,
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I have checked on your account and see that the number as requested has been placed onto pre-paid as of the 5th of June. Last invoice applicable will be for the end of this month. Hope that all is in order now regarding this?
Also we would like to apologize for the delays you experienced when trying to call 808, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I have checked on your account and see that the number as requested has been placed onto pre-paid as of the 5th of June. Last invoice applicable will be for the end of this month. Hope that all is in order now regarding this?
Also we would like to apologize for the delays you experienced when trying to call 808, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
MTN South Africa's reply09 Jun 2015, 10:08
Official
Hello babrahams101,
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I have checked on your account and see that the number as requested has been placed onto pre-paid as of the 5th of June. Last invoice applicable will be for the end of this month. Hope that all is in order now regarding this?
Also we would like to apologize for the delays you experienced when trying to call 808, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I have checked on your account and see that the number as requested has been placed onto pre-paid as of the 5th of June. Last invoice applicable will be for the end of this month. Hope that all is in order now regarding this?
Also we would like to apologize for the delays you experienced when trying to call 808, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***