Held for 173 call centre for 1hour 10minutes - without getting through to an agent!

<p>I need to activate the MTN CLI for a prepaid sim card I have bought for use of our complex GSM entrance gate. I have called numerous times without getting through to a call centre agent. Yesterday I held for 1hour 10min WITHOUT anyone answering, so I hang up. I have the screen shots showing numerous long 'call holdings'.</p> <p> </p> <p>My feeling is that as it is prepaid, MTN laready has our money, so no need to focus on customer servi ce; money grabbers. When I call 808 on my contract number, the call is answered within 3 minutes.</p> <p> </p> <p>I have always supported MTN as it is a South African company with South African shareholders, however when I compare the service and coverage of MTN vs. Vodacom I am more and more disappointed. Maybe it is time to change to a provider that has the latest international technology etc and knows how to respect their customers, both prepaid and contract.</p> <p> </p> <p>Disappointed.</p>