HEAVILY OVERCHARGED

The account was upgraded in May. From 1GB data a month we now have 2GB. In the past period this account was averaging +/- R200 per month only to receive a shock of life when received statement reflecting billing of R 3600.00 for a single moth!? After some investigation consultant at Greenstone determined that profile and billing information were in discrepancy. MTN never updated the profile therefore account is still on the previous 1GB data package while billing department was charging extra \Out of bundle"rates for the account that since May should've been on 2 GB per month. MTN consultant advice is that this was MTN mistake and this need to be rectified with charges reversed. Ever since last week when complained was logged and later escalated there was no any response from the billing department. It is a horrible feeling realizing that you are dealing with ***********"