Heart broken by MTN service!😭😭😭

I am writing to express my deep frustration and dissatisfaction with the ongoing issues I've been experiencing with my MTN home router since Thursday. Upon contacting the call center, I was informed that there is a location-barring error affecting my service. Despite repeated assurances that the error would be resolved, the problem persists, causing significant inconvenience and additional costs.

I have had to call the call center every hour as the error, once temporarily removed, keeps recurring. This situation has forced me to continually purchase airtime, resulting in extra expenses. Throughout the entire weekend, I was unable to work or watch TV, both of which rely on the WiFi service I pay for. It is exceedingly unfair to pay for a full service and receive only partial functionality, with no compensation or genuine apology offered.

A ticket was created for me yesterday with a promise of resolution within 24 hours, yet the issue remains unresolved. Attempts to seek help via Twitter led to misleading advice, directing me to visit an MTN store that ultimately could not assist and told me to call the call center once more. This cycle of ineffective solutions is both confusing and disheartening, especially as I have not changed my location at all.

This disruption has significantly impacted both my professional and personal life, and I am extremely unhappy with the lack of effective resolution and customer support.

I request immediate and decisive action to resolve this issue. Additionally, I seek compensation for the service interruptions and the additional costs I have incurred due to this persistent problem.

Please prioritize this matter and provide a clear and timely resolution.

Thank you for your attention to this urgent issue.