Hearing Aid phone

<p>On 25 May 2016 I received my new phone J1Mini and my new contract. After 6 months the sound of the phone dissapeared completely. I took the phone in to the Mall at Reds MTN where I entered into the contract and told them that there is a problem with the phone. They took in the phone but could not provide me with a loan phone so I had to borrow a phone from a friend. During December everytime when I went to ask about the phone the excuse was the same they are waiting for part but the suppliers is closed. During January the same. End of February 2017 when I went there again they said no the phone is back long time already. I picked up the phone from Raol and told him I will test the phone and if I am not satisfied he will see me the next day again. He told me the microphone was replaced. Testing the phone at home, the sound is so soft you will not hear the ringtone or the alarm unless it is right in your top pocket of a shirt or on the pillow next to you. The next morning I took it back and Raol was on duty again. We told him that we want to cancel the contract because they are not coming to the party and the phone is still not correct. He told us we cannot cancel the contract and that he will send in the phone again to the repair departmant. March the phone was in the repair department. Beginning of April MTN Mall at Reds phoned me to collect my phone because they are closing for a revamp and my phone might get lost. Nothing was done to the phone and the volume is still very soft. When I pick up the phone I asked the lady assistant will you be able to use the phone with this soft volume on a daily basis and she said no. </p> <p>I am being held hostage in a contract that I cannot get out of. The broken phone is laying in my cupbourd and my friend wants her phone back. I have no solution for this problem. MTN just tell me they did replace the microphone and there is nothing wrong with the phone. Every month they deduct the money religiously but apart for the airtime I am paying for something that is not working. I cannot get out of the contract but MTN is also not prepared to help me fix the phone or come up with a workable solution. My experience is that they quickly update you into a new contract and a new phone but they are not worried at all to help you with aftersales service. </p>