SG
Selwyn G

1 reviews | Active since Jan 2011

22 May 2015, 11:53

Hear we go again

Not my favourite service provider at it again.I tried to register on MTN Active which I did and was told to wait 48 hours before it became active.I have today signed in only to be told that the site had been upgraded.I then tried to sign in on that site and was asked to confirm my cell number,which I did.I was then told that my number is already registered and must contact 1751 which is no longer available (when I phoned that number).<br> I then dialled 808 for assistance.It is now 30 minutes later and still have not been attended to.<br> Would it be possible to phone me now as I don't have time to waste.

0
Replies (1)
MTN South Africa
MTN South Africa's reply29 May 2015, 13:53
Official
Hello LegTrap,

Thank you for your post on Hello Peter. Please accept our apology for the delays in responding.

We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.

We have escalated your issue with our technical support team for them to assist (REQ:***). Kindly try your login again after 48 hours.

Please note our teams are working on improving the service delivery going forward.

Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***

Best regards,