Headline: MTN Billing Me After Contract Ended & Prepaid Confirmation Complaint: My MTN contract ended in November 2025 and I cancelled it on 23 November 2025

Headline: MTN Billing Me After Contract Ended & Prepaid Confirmation Complaint: My MTN contract ended in November 2025 and I cancelled it on 23 November 2025. I missed the November debit, so in December MTN double debited me for November and December. During a call, I was clearly told that December would be my final payment and the account would be settled. I also received an email confirming my numbers were cancelled and converted to prepaid. Despite this, I am still receiving bills saying I owe money. Customer service claims I pay in arrears, which was never properly explained and contradicts what I was told. I did not budget for additional charges after being assured the account was closed. I want a full billing breakdown and written confirmation that my account is settled.