HAVING MY PHONE FETCHED FOR REPAIRS

I have a phone from mtn which I took out for my daughter, Lonwabo Sikweyiya, firstly we took both our ids to Bloemfontein white house mtn several times to have her handle any issues regarding the phone but whenever she calls I am requested. The insurance I use is the Mtn one and they also still do this, my daughter travesl a lot and can't have me there all the time and she should be able to handle all issues related to her device. The phone is giving her problems and the insurance person stated above says they shouldn't come fetch it, this is worrying because my daughter has handled similar situations before and the phone was fetched and delivered to her workplace. If Mtn can no longer treat me with dignity and respect it is probably time to take my money elsewhere.<br> I am reaching a point where I am getting tired of the customer service mtn personnel gives clients, it is as if I am not paying. <br> Kind regards<br> Sonwabo Sikweyiya