LS
Lonwabo S
1 reviews | Active since Sept 2015
18 Mar 2016, 16:31
HAVING MY PHONE FETCHED FOR REPAIRS
I don't know if this service provider takes it's clients seriously anymore, I lodged a complaint and received an email that I would be contacted. This was almost a week ago but to date no one from mtn has called and my daughter is struggling with a phone that I pay for and has insurance. This cannot continue <br> Honywill Sonwabo Sikweyiya
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
23 Mar 2016, 15:50Hello Lonwabos060,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the insurance department has tried calling the daughter for the mothers number but no answer on the 16-3-2016.
The request has been sent again to them to call you with feedback.
Please send to us the affidavit where you give permission to your daughter to have access on the MTN account both ID copy 's please fax to *** to grant this access.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the insurance department has tried calling the daughter for the mothers number but no answer on the 16-3-2016.
The request has been sent again to them to call you with feedback.
Please send to us the affidavit where you give permission to your daughter to have access on the MTN account both ID copy 's please fax to *** to grant this access.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply23 Mar 2016, 15:50
Official
Hello Lonwabos060,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the insurance department has tried calling the daughter for the mothers number but no answer on the 16-3-2016.
The request has been sent again to them to call you with feedback.
Please send to us the affidavit where you give permission to your daughter to have access on the MTN account both ID copy 's please fax to *** to grant this access.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the insurance department has tried calling the daughter for the mothers number but no answer on the 16-3-2016.
The request has been sent again to them to call you with feedback.
Please send to us the affidavit where you give permission to your daughter to have access on the MTN account both ID copy 's please fax to *** to grant this access.
Kind Regards,
Alice van der Merwe
***