1 reviews | Active since Jul 2016
Having a problem with MTN insuarance
<p>Forwarded a claim to (Insurance Queries ********** MTN on the 6th of June 2016, even today I havent got a reply, my phone is lying around in the MTN repair center in Midrand - as they tell me thay cant get hold of their MTN insuarance for the payment.You think of it MTN repair center cant get hold of thier own department - for me its worse cause even the Insuarence voice prompt doesnt work - emails are not rep**** to - the online app is useless. </p> <p> </p> <p>Im devasted!!! :(</p> <p> </p>
Good Day Bobby Phama
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the management team of our Insurance division for urgent attention and to contact you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
Good Day Bobby Phama
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the management team of our Insurance division for urgent attention and to contact you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
Got my repaired phone, Thanks Zukiswa, for making my day.
Got my repaired phone, Thanks Zukiswa, for making my day.