1 reviews | Active since Feb 2015
Having a contract yet being charged excessivly
I received my new statement from MTN to show what is due. To my absolute surprise I apparently owe an amount of +- R6000.00 for one month when I am on contract with them. The problem is not m phone but my internet connection. I get 4 Gigs per month and normally have a carry over but all of a sudden that is not the case. I will be taking this matter up with the ombudsman as I find this totally ridiculous. Then when I try to get through to MTN no one not even the call centre answers the phone so I cannot get answers. I would like to know what right they have to charge out of bundle rates when I have the contract. <br> The reason I have a contract is so that I CANNOT overspend on any of my phones or internet. The biggest problem is that then they will cut my phones and internet because I have not paid in full. I have paid what I normally pay and until they can prove that I have used excessively I will not pay the balance.
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that you are on a 2GB MTNChoice contract. This package comes with an additional 2GB night express data which may be used between 0h00 - 05h59 only.
As per our systems we have noted that you have not activated the Usage limit service, this service enables you to put a cap on your account. Because this service has not been activated you will incur additional data charges once you have depleted your monthly provisioning.
Kindly dial *141*5# from the sim in question and then select option 1 to set up your usage limit.
Alternatively you can visit any one of our stores for further assistance.
Once again please accept our apologies for the inconvenience caused.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that you are on a 2GB MTNChoice contract. This package comes with an additional 2GB night express data which may be used between 0h00 - 05h59 only.
As per our systems we have noted that you have not activated the Usage limit service, this service enables you to put a cap on your account. Because this service has not been activated you will incur additional data charges once you have depleted your monthly provisioning.
Kindly dial *141*5# from the sim in question and then select option 1 to set up your usage limit.
Alternatively you can visit any one of our stores for further assistance.
Once again please accept our apologies for the inconvenience caused.
Kind regards
Letumile
REQ:***