AV
ALTA V
1 reviews | Active since Feb 2011
21 May 2015, 15:26
HAVEN'T RECEIVED MY DATA
I still haven't received my data bundles for the month. I usually receive it by the 8th of each month but not this month. When I phoned the said the will correct this and it will take 3-4 days. Right is almost two weeks now and still no data. There is no way you get through to customer services and now they are costing me money. Why do I have a contract with data if I don't receive my data. I want this sorted out as soon as possible.
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Replies (1)
MTN South Africa's replyOfficial
25 May 2015, 14:44Hello AVV,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Your query has been escalated to the relevant department for urgent attention.Kindly expect delays due to the national strike we're currently experiencing(as explained on our telephonic conversation)
We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Your query has been escalated to the relevant department for urgent attention.Kindly expect delays due to the national strike we're currently experiencing(as explained on our telephonic conversation)
We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.
Best regards,
MTN South Africa's reply25 May 2015, 14:44
Official
Hello AVV,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Your query has been escalated to the relevant department for urgent attention.Kindly expect delays due to the national strike we're currently experiencing(as explained on our telephonic conversation)
We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Your query has been escalated to the relevant department for urgent attention.Kindly expect delays due to the national strike we're currently experiencing(as explained on our telephonic conversation)
We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.
Best regards,