FM
Faizel M
1 reviews | Active since Aug 2015
13 Aug 2015, 07:47
Haven't received data for 2 months since upgrading
I upgraded on 12 June 2015 and it is now 13 August 2015 and I still haven't received the 500mb data bundle, which I was supposed to get with the package I signed up for. I had to purchase data bundles as a bolt on, which is costing me extra money, effort and time.<br> <br> I logged it with the store, with the call centre numerous times. I have a reference no. but even when quoting that, I get no result, not even feedback as to why it's not happening.
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MTN South Africa's replyOfficial
01 Sept 2015, 14:31Hello fmohidin,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records indicate the matter has been attended and resolved as per ***.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Our customer service touch points have been restructured and the best consultants have been allocated to handle our social site as to provide the best possible service.
Warm regards,
Willem
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records indicate the matter has been attended and resolved as per ***.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Our customer service touch points have been restructured and the best consultants have been allocated to handle our social site as to provide the best possible service.
Warm regards,
Willem
REQ:***
MTN South Africa's reply01 Sept 2015, 14:31
Official
Hello fmohidin,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records indicate the matter has been attended and resolved as per ***.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Our customer service touch points have been restructured and the best consultants have been allocated to handle our social site as to provide the best possible service.
Warm regards,
Willem
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records indicate the matter has been attended and resolved as per ***.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Our customer service touch points have been restructured and the best consultants have been allocated to handle our social site as to provide the best possible service.
Warm regards,
Willem
REQ:***