Have not received my phone back

Item: MTN South Africa
Rating: 2
Author: lebogang M

I have sent in my phone for repairs on the 16th of may 2015 and have not been able to get it back , and I have tried calling the many call centres with no luck or assistance , it is not fair that I have to pay monthly for a product not in my possession and they refuse to help me get a temporary phone at least , just blatant disregard for my situation - please help me if possible I'm at my wits end

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Replies (1)

MTN South Africa's replyOfficial

27 Jun 2015, 08:23

Hello Emx,

We are truly sorry for the delay with the repairing of your device.

Kindy note due to the industrial action that we've been facing, our call centres, repaire centre and warehouse has been severely impacted.

We've now escalated the matter directly to the management team within our High Volume Repair Centre and requested them to check the progress of the repair and make contact you with thereafter.

Once again we are truly sorry for the inconvenience caused.

Regards
Tim
MTN Complaints Management Team: REQ:***

MTN South Africa's reply27 Jun 2015, 08:23

Official