1 reviews | Active since Sept 2009
Have not received my Galaxy VR
<p>On the 31 of August I app**** for a Samsung Galaxy S7 special which comes with a Free GearVR and Tab3 lite. Before applying I asked the consultand at mtn newtown junxtion if I will get the VR since that's the only reason I took this deal. She confirmed with her regional manager and put my application through. I recived the phone only 2 weeks later on the 15 Sep 2016. It was activated and I recieved the Tab3 as well. Lerato advised I will get the GearVR in a week or two. It's been almost a month an I have not recived anything. I have check on the samsun rewards app everyday but no VR either. I would like my VR asap, Since it is the only reason I took this contract.</p>
Good day Muhammad Isa,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store supervisory team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Good day Muhammad Isa,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store supervisory team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
