YN
Yvonne N
1 reviews | Active since Dec 2011
02 Mar 2015, 10:02
Have not received my bill for 2 consecutive months
I called in to MTN in January to inform them that I had not received my bill for the month as yet. The call centre agent that I spoke to then informed me that i would receive my bill \shortly". I then call ed again a few days later with the same query and still I have not received it. I then got a call from some survey company asking me about the service I receive from MTN and I informed them of my current problem. I then received a call from some gentleman from MTN calling to rectify the problem. Needless to say I still have not received my bill for January and February.<br> <br> I cannot query my bill as I have no information"
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
07 Mar 2015, 10:05Hello shortie87,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A request has been sent to the billing area to send you the invoice for January 2015 and February 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A request has been sent to the billing area to send you the invoice for January 2015 and February 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
MTN South Africa's reply07 Mar 2015, 10:05
Official
Hello shortie87,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A request has been sent to the billing area to send you the invoice for January 2015 and February 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A request has been sent to the billing area to send you the invoice for January 2015 and February 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo