KVdM
Karen Van der Merwe
1 reviews | Active since Feb 2016
20 Feb 2016, 17:22
Have money but cannot make calls
It says 17:15. I have R 112.06 airtime, 0 SMS and 0 MB of data. I am trying to make calls but is says I do not have sufficient funds. How is this possible when I still have R112.06 available.<br> I need airtime to get into my complex and now I sit with this problem. Is the MTN system misreading the difference between airtime and data perhaps?<br> <br> Why is it that on a Pay as you go my data gets deleted by MTN when I have not used it in a month???? This is a PAY AS YOU GO service and must be read as such????<br> <br> I need an urgent response please.
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
23 Feb 2016, 09:28Hello KLVDM,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to the prepaid supervisors to assist you.
Kind Regards,
Alice van der Merwe
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to the prepaid supervisors to assist you.
Kind Regards,
Alice van der Merwe
MTN South Africa's reply23 Feb 2016, 09:28
Official
Hello KLVDM,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to the prepaid supervisors to assist you.
Kind Regards,
Alice van der Merwe
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to the prepaid supervisors to assist you.
Kind Regards,
Alice van der Merwe
