SV
Shaun V
1 reviews | Active since Feb 2012
14 Mar 2016, 11:12
Have been trying to call *** for 30 minutes
Trying to call *** from Cell C. Have tried about 10 times and every time it says its transferring me to the next available consultant and the call is dropped. How am I supposed to get hold of someone...
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
15 Mar 2016, 15:13Hello shaun.m.vermaak,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that the line might have been cut due to large call queue at the time. We will suggest that you make use of our live chat service to get assistance.
Please copy the link below into your web browser, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that the line might have been cut due to large call queue at the time. We will suggest that you make use of our live chat service to get assistance.
Please copy the link below into your web browser, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply15 Mar 2016, 15:13
Official
Hello shaun.m.vermaak,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that the line might have been cut due to large call queue at the time. We will suggest that you make use of our live chat service to get assistance.
Please copy the link below into your web browser, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that the line might have been cut due to large call queue at the time. We will suggest that you make use of our live chat service to get assistance.
Please copy the link below into your web browser, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***