Have been on hold for over 1h 20 minutes!!!!?

I've been having major issues with MTN of late and I need to get hold of the accounts department.<br> <br> I can't even get through to the pathetic excuse of a call centre. Last week when I tried repeatedly, it rang and rang for about 20 minutes and then I would just hear a loud beep and my call had been ended.<br> <br> After almost 5 years of being a loyal customer I'm seriously fed up. Honestly can't deal with this anymore.<br> <br> Constructive criticism - this ****** woman with her \go to [URL Removed] will be the death of me. Her voice is as annoying as they come."