GH
George H
1 reviews | Active since Jun 2014
04 Mar 2016, 11:27
Have airtime but cannot make calls
I have noticed that other MTN clients have the same problem. I use my phone for work and always have airtime - I top-up via FNB. Sometimes I try to make a call and then get a voice message saying I don't have enough airtime to make the call. If I check the balance it is always more than say R50. I check with both the MTN App and by doing the *141# USSD code. This is unacceptable and obviously an issue. Bab bad service.
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Replies (1)
MTN South Africa's replyOfficial
04 Mar 2016, 16:51Hello Allmostthere,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly restart your device when get the same error in future and if you still get the same error after restarting your device then please contact our Customer Care on 173 (free from an MTN line) or 083 173 (chargeable from a non_MTN line).
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly restart your device when get the same error in future and if you still get the same error after restarting your device then please contact our Customer Care on 173 (free from an MTN line) or 083 173 (chargeable from a non_MTN line).
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply04 Mar 2016, 16:51
Official
Hello Allmostthere,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly restart your device when get the same error in future and if you still get the same error after restarting your device then please contact our Customer Care on 173 (free from an MTN line) or 083 173 (chargeable from a non_MTN line).
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly restart your device when get the same error in future and if you still get the same error after restarting your device then please contact our Customer Care on 173 (free from an MTN line) or 083 173 (chargeable from a non_MTN line).
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,